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Hotel Policy
Guarantee Policy
In order to guarantee booking; a one night deposit is required through a credit card or a bank deposit upon following information:
Bank: BBVA Bancomer
Beneficiary: Hotel Playa de Santiago, S.A. de C.V.
Address: Miguel De la Madrid Km. 11.5
C.p. 28869 Manzanillo, Colima, México
Account: 0446042031
Interbank code: 012095004460420313
A 50% deposit off booking total amount is required as minimum, deposits must be made with 2 days prior to arrival as deadline and send voucher to hotel by fax 01 314 333 0344 or by e-mail address reservaciones@playadesantiago.com
Credit Cards Accepted:
MasterCard and Visa.
Cancellation Policy:
Deposit refunds may be considered in case cancellation occurs with 3 days prior to arrival date with a fee charge of $100.00 per room cancellation.
No show:
In case of No Show, deposits are subject to no-refunds and reservation will be automatically cancelled in a full way.
Check in: 4:00 p.m.
Check out: 1:00 p.m.
Late check out:
Late check out must be requested at front desk the same day of client check out and authorized according to availability.
Extra Person Policy:
2 extra people are admitted in room containing 2 double beds, a fee charge will be applied.
Room restrictions:
No more than 4 people are allowed in 1 room (whether adults or kids).
Kid’s Policy:
- Two adults and two kids under 10 years old are admitted in a room free of extra charges.
- Minors of 10 years old and older are considered as adults, extra person is subject to fee charges.
Pets Policy
Pets are admitted under the following conditions:
1. Only small non-aggressive dogs not heavier than 15 kilos will be allowed; only one pet per room.
2. Dogs are not accepted during high season, which means, spring break week along with its following week, period from December 20th to January 5th and holydays.
3. Dog must remain leashed by owner, every time it is brought out side the room.
4. Dogs can not be left alone in the room by long periods of time and also never left alone in case owner decides to exit premises.
5. Pets are not allowed in dining area, to swim in the pool or stepping over furniture.
6. Owner is compelled to clean up after dog’s excrement; put it away in a sealed plastic bag.
7. Client is responsible for any damage caused by pet, including harming other pets.
8. We try to provide the best lodging service to clients and their pets; however, our main priority is our clients. Please do not bring along dogs that usually bark or are aggressive with people or other pets. Any complain reported by any other client will be taken seriously and is up to the hotel management to finish lodging contract under such circumstances.
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Playa de Santiago S/N, Manzanillo, Colima, México Tel.: 01 (52) (314) 333 0055. Fax: 01 (52) (314) 333 0344.
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